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New to Our JPOCSC Blog Series?
Read the preceding posts:
The Final Chapter
In the final posting in this series outlining our accomplishments at the Jim Pattison Outpatient Care and Surgery Centre in Surrey, we will highlight our work in organizing Education, Training and Orientation (ETO) for physicians to this new facility.
Prior to opening on June 1st 2011, there was a need for over 175 physicians to be educated on the various clinical services and features of the building, trained on existing and new Fraser Health processes and programs and, finally, oriented to the building. This need resulted in the development of an orientation program designed by physicians for physicians.
Through collaborative efforts with a Physician Orientation team at Fraser Health, Global assisted in developing the program, communicating with physicians, and conducting both group and individual orientation sessions prior to the opening of the facility.
The tour of the facility was led by Global employees acting as patients with different “appointments” to attend throughout the Centre. Not only did this provide physicians with a thorough induction to the different clinics within the Centre, it also served as a reminder of the “one-stop” function of the facility. Interspersed with the physical orientation of the building were training sessions on the new computer systems and health and safety policies applicable to the Centre, all conducted by Fraser Health staff.
The most rewarding part of this whole project? The fact that all of the 175 physicians attended an orientation session and that over 80% of them rated the clarity of the presentations, usefulness of the site tour and the hands-on computer training as “Good” or “Excellent”.
Evidently, orientation and training doesn’t always have to be boring, even when the sessions are lengthy! By being mindful of physicians’ time and interests, we were able to create a stimulating orientation program which was able to effectively inform and engage physicians.
New to the Jim Pattison Outpatient Care and Surgery Centre blog series? Check out the introductory post and part-1 of this series.
In the second posting in this series outlining our accomplishments at the Jim Pattison Outpatient Care and Surgery Centre (JPOCSC) in Surrey, we will highlight our work in establishing a framework for Fraser Health administration and physicians to work together in a way that embraces the Fraser Health vision of “Better health, best in health care”.
Many businesses and organizations, including our own, ask their employees and contractors to sign a document which outlines the standards and responsibilities of the stakeholders to ensure that all professional expectations are clearly understood by all concerned.
At the Pattison Outpatient Centre, there was an opportunity to port this concept to the healthcare world by creating a Statement of Expectations (SOE) between Fraser Health (FH) administration and physicians to ensure patient-centered care was at the forefront in this facility.
Working with the Physician Engagement Team within Fraser Health, Global helped to develop an SOE outlining the vision of the facility, expectations between physicians and FH administration, and guidelines for the practice of evidence-based patient care.
When the project was first initiated, 175 physicians scheduled to work at the new facility required privileging (and credentialing if new). The privileging process was amended to include two SOEs – an overarching SOE and a program-specific version unique to the JPOCSC. By August 2011, following several months of collaborative communication and dedication, all 175 physicians representing 25 medical programs at the JPOCSC had signed and agreed to the SOE, thereby demonstrating their commitment to the overall vision of patient-centered care at the JPOCSC.
From Global’s perspective, the successful development and implementation of a Statement of Expectations at the Pattison Outpatient Centre was a significant achievement and an exciting contribution to the vision and culture of the facility.
New to the Jim Pattison Outpatient Care and Surgery Centre? Read the introductory post to this 3-part blog series.
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This series, outlining our accomplishments at the Jim Pattison Outpatient Care and Surgery Centre in Surrey, begins with looking at the work which Global conducted in developing Emergency Response Guidelines for the Centre and ensuring these guidelines properly addressed the outpatient nature of the facility.
(Announcement heard over the intercom): “Code Blue – Jim Pattison Outpatient Care and Surgery Centre, 3rd floor, room 310.”
While it is always unfortunate when a Code Blue announcement is heard over the intercom, it is always best to be prepared for such an emergency situation.
The definition of a Code Blue and its response varies from facility to facility; however, it generally refers to a life or limb-threatening event requiring immediate medical attention. At the Pattison Outpatient Centre, the Code Blue response had to be modified to fit the outpatient nature of the facility. The Centre is not a hospital and, consequently, not all of the necessary life-saving equipment and medications are present in the facility. Additionally, as some clinics operate outside of normal business hours, a full complement of staff is not always available. For these reasons, it was clear that a specific Code Blue response was needed for the Centre to ensure that an immediate emergency response could be arranged regardless of time of day or availability of medical staff.
Together with Fraser Health, Global developed such a response and provided Code Blue training for nearly 100 medical staff at the Centre using our instructors who tailored the course to accommodate on-site training. This ensured a transfer of skills in the actual work setting.
In addition to developing a Code Blue response guide for the Centre and training those involved, Global also organized a “mock” Code Blue situation that involved representatives from each of the responding teams. A Global team member acted in the role of a patient who had a (fake) allergic reaction and needed to be “treated” by the Emergency Response Team. This event was an excellent opportunity for the Emergency Response Team to practice their skills and knowledge of the response strategy for the Pattison Outpatient Centre.
Global is a firm believer in the power of teamwork and collaboration. Utilising these two qualities, Global was able to work with the Fraser Health team to develop a Code Blue response which is timely, efficient and specific to the Centre, train the medical staff and conduct a scenario in which the relevant staff were able to solidify their skills.
365 Days Later… Looking Back On The Year That Was At The Jim Pattison Outpatient Care And Surgery Centre
On June 1st 2011, the new Jim Pattison Outpatient Care and Surgery Centre (“Pattison Outpatient Centre”) opened its doors and welcomed the first patients to the Fraser Health facility in Surrey, BC. This day celebrated the years of hard work it took to plan, organize and develop this facility to improve the outpatient experience and reduce pressure on nearby Surrey Memorial Hospital.
During the initial planning for the Pattison Outpatient Centre, Fraser Health quickly recognized the challenges in developing medical emergency response guidelines specific to the outpatient nature of the facility. In addition, the physician engagement component of the project required leadership to promote active physician participation in the system. Given our previous consulting work with Fraser Health on projects such as the implementation of the Emergency Department Information System and Surrey Memorial Hospital’s Triage Improvement Project, Global was contracted to develop and implement physician engagement and medical emergency response strategies at the facility.
Since September 2010, Global has been involved in planning and leading a number of initiatives at the Centre. With the one-year anniversary of its opening approaching, we are reflecting and are proud to have been a part of this project and to have contributed to improving healthcare delivery in the lower Mainland. For this reason, we would like to share our accomplishments with the Global Guard readers in a weekly series focusing on our consulting work for Fraser Health.
The first blog in the series, to be shared with our readers next week, will highlight our work in developing Emergency Response Guidelines for the Centre, with a particular focus on the development and implementation of Code Blue protocols.